general process
What is the process?
Every project starts with a yarn. Once we understand your vision and requirements, we’ll send you a quote along with a mockup of your product. After your approval, we move into production and can deliver your finished items straight to your doorstep.
What products do you offer?
We provide a range of purposeful items including apparel, bags, drinkware, health and wellbeing, leisure and outdoor wear as well as office and business products. While we can access thousands of products, we can only display a selection on our website and in the showroom. If you can’t see exactly what you’re looking for, please reach out and we’ll see if we can source it for you.
Can you recommend products?
With decades of experience in the furniture and promotional product industry, our team has a wealth of expertise to guide you through our product catalogue based on your project type, deadline, and budget. We focus on finding items that are purposeful and high quality, so they leave a lasting impression on your team or clients.
How long does it take to complete a project?
Timing varies depending on the products you choose and the size of your order. We have a proven track record of getting things done right, and on time. We’ll give you a project timeline, keeping you up to date along the way.
Do you handle production and delivery?
We sure do. We manage the entire production process and keep you informed on where your order is at every step of the way. Our team can also handle storage and delivery to make sure everything arrives exactly when you need it. While our pricing breakdown separates product costs from delivery charges, we can bake these services into your original quote so there are no surprises.
Can I see examples of past projects?
We would love to show you. You can visit our showroom on Whadjuk Nyungar Boodja, or reach out to us to discover what’s possible.
What do you mean by every product has an impact?
Every dollar spent with us helps support the Mardaa Fund. No matter how big or small your project is, every item you purchase has a positive impact on Aboriginal and Torres Strait Islander communities.
What file format do you need my logo in?
A vector file – AI, CDR, EPS or PDF.
Do you offer kitting service?
Absolutely! We can put together custom gift packs and onboarding kits at our warehouse in Boorloo Perth. We can also include personal notes and design the packaging to suit your project so that everything is ready to hand out when it arrives.
branded merchandise, uniforms & gifting
Where do you source your products from?
All of our branded merchandise is sourced from an Australian and Aotearoa New Zealand supply chain where we prioritise supporting other Indigenous businesses. We partner with Look Brilliant, a certified B Corp, whose industry experience and national capability helps us ensure we are always doing things the right way.
What is the minimum order and how long will it take?
Because our range is so diverse, minimums and timelines vary depending on the items you choose, the intricacy of the design, the order size and time of year. If you’ve got something specific in mind, yarn with us and we can figure out some numbers.
Who designs the branding of products?
We do! Our experienced design team collaborates with your account manager, ensuring that we align with your brand guidelines to create custom designs that truly reflect your brand and vision. If you already have a design, we are more than happy to work with that too!
Can we see a sample before we place an order?
Of course! Experiencing a product in the flesh can sometimes make all the difference. Reach out or visit our showroom on Whadjuk Nyungar Boodja in Boorloo Perth. If there’s a specific product you’d like to see, just give us a heads up and we will happily order the sample for you. If you’re regional or interstate and can’t make it to the showroom, we recommend you reach out to us to discuss your options.
What types of branded uniforms and apparel do you offer?
We can create branded uniforms for any environment, from the office to the mine site. Reach out to the team to see how we can tailor uniforms to suit your business needs.
Do all branded uniforms need to use Indigenous designs?
Not at all. While we love commissioning our First Nations artists, we also understand the importance for classic corporate branding. Our in-house artists can translate your brand colours into uniforms that are completely unique and made to last.
Can you do embroidered uniforms and workwear?
We can! We embroider logos, names and brand elements across a wide range of uniforms and apparel. Whether you need polos, jackets, caps or bags, the level of quality will always be consistent no matter the size of the job.
What uniform and workwear printing methods do you offer?
We offer a range of printing methods to suit your specific garments, designs and branding needs. This includes everything from traditional screen printing to modern digital and heat transfer techniques like dye sublimation and DTF. If you are looking for something vibrant, we can print in full colour to make your brand pop. You can also choose multiple placements on the front, back or sleeves to ensure your brand is seen exactly where it should be.
Are your mining and construction uniforms safety certified?
Yes they certainly are. We supply workwear that meets all relevant Australian safety standards for the mining and construction industries. We can provide specific options for high visibility and fire resistance depending on your site requirements, and we'll always make sure your team is fully protected and compliant.
What is the turnaround time for workwear and uniforms?
Every project is different and timing depends on the specific items and branding you need. If you need something in a hurry, let our team know and we will do our best to accommodate your request. We pride ourselves on being reliable partners and will always look for a solution that works for your timeline.
Do you offer sustainable or eco-friendly uniform options?
We champion eco-friendly products at every turn. When you reach out, simply let our team know you are looking for sustainable options. We will make sure to prioritise these in your quote to help your brand make a positive impact on the planet.
commercial furniture & visual branding
Do you sell ready-made furniture on your website?
Yes we do! Our ready-made furniture is curated to effortlessly build cohesive, thoughtfully designed environments that connect people and place. Discover how our furniture can shape a space that reflects your brand.
Is there a minimum order for furniture?
Nope! You can jump on our website and put an order through at any time. If you have something specific in mine, don’t hesitate to reach out to our team.
Do you provide full office fit-out services?
Definitely. Our team has decades of experience in the furniture industry and are happy to discuss how we can shape your next space with meaning.
Does all of your furniture need to be customised?
Nope! While we offer a range of customisable options, we also have ready made furniture that can be purchased on our website.
What is the warranty on your furniture?
It depends on the item you select, but every piece in our range comes with a minimum 2 to 5-year warranty for your peace of mind.
What are the options for customising finishes, fabrics and dimensions?
Every product is different. Download our furniture brochure to get a better idea of our customisable options, or reach out to the team to chat about your specific procurement needs.
How can we incorporate Indigenous artwork or corporate branding into our furniture?
Our team brings both lived experience and a deep understanding of the Indigenous sector. We will guide you through the process, connecting you with an artist from the Traditional Owners of the land you operate on. From there, we’ll yarn about your brand’s story and work together on a design that reflects both Country and your company.
While celebrating Indigenous storytelling is at the heart of our business, we can seamlessly incorporate your brand colours and logo into any furniture piece for classic corporate branding needs.
We can incorporate custom designs into a range of furniture pieces, including the fabric of soft furnishings and seating, carpet, workstations, tables and acoustic meeting booths. Just reach out to the team to see what we can create together!
While celebrating Indigenous storytelling is at the heart of our business, we can seamlessly incorporate your brand colours and logo into any furniture piece for classic corporate branding needs.
We can incorporate custom designs into a range of furniture pieces, including the fabric of soft furnishings and seating, carpet, workstations, tables and acoustic meeting booths. Just reach out to the team to see what we can create together!
Can we choose our own artists for furniture customisation?
Of course! We’re always happy to work with artists of your choice. Our designers have the expertise to transform any piece of artwork into striking furniture for your branded space.
custom design & art commissions
What is the difference between branded merchandise and custom merchandise?
Our branded merchandise takes products we source from suppliers and applies your branding to it. Custom merchandise is something that is fully-custom made and unique to your brand.
Can you provide artwork and design services?
Yes! We have a team of in-house artists and designers ready to transform your vision into a product that represents your brand out in the world.
What do you need to start the creative process?
Every process starts with a yarn. Once we understand your vision and budget, we can get started making your dream products.
Are all of your products customisable?
If you can dream it, we can likely build it. We recently took a character design and transformed it into a custom stuffed toy for a client. We’re experts at taking a concept from a mockup to a finished product, so let's have a yarn about what we can create for your next project.
Do we see a preview of the design before production?
Yes, we provide a mockup of the project first. We also have samples of common projects in our showroom and can provide samples for most other items upon request.
Does our company need to include Indigenous art in the customisation process?
While we love sharing stories through Indigenous art and design, we understand the importance of classic corporate branding. Our in-house artists and designers have the expertise to create anything you dream up.
cultural knowledge & integrity
How do you ensure the artist selected has a connection to the specific Country where our business operates?
Our team brings both lived experience and years of professional work within the Indigenous sector to every project. We prioritise sourcing artists from the specific Traditional Owner groups of the land where your offices or projects are located to ensure a true connection to Country.
Can we request an artist from a specific nation or language group?
Absolutely! We love it when businesses have already started building their own relationships with local artists. If you are already in contact with the artist, we are more than happy to step in and facilitate the creative process.
What is the difference between choosing an existing design and commissioning a new piece?
If you see a piece you resonate with, or best represents the Country you are located on, we would be happy to infuse the art into your brand with a faster turnaround. Each piece comes with its own story, allowing you to dive into the deeper meaning.
Commissioning a new piece is a truly collaborative journey. It’s an opportunity for an artist to sit down with you, yarn, and deeply understand your vision and values. Through this connection, they can create a one-of-a-kind work that authentically reflects your commitment to reconciliation and your respect for First Nations Peoples and the Country you operate on.
Commissioning a new piece is a truly collaborative journey. It’s an opportunity for an artist to sit down with you, yarn, and deeply understand your vision and values. Through this connection, they can create a one-of-a-kind work that authentically reflects your commitment to reconciliation and your respect for First Nations Peoples and the Country you operate on.
If we commission a new work, can we provide input on the story that the artwork tells?
Absolutely, a key part of how we operate is through dialogue. We want to deeply understand your brand and vision, so the story starts with you. The cultural expression and symbols come from the artists and their deep connections to Country and culture.
Can we combine our existing brand guidelines with the Indigenous artwork you provide?
Of course. We can thoughtfully incorporate your brand colours into the artwork, creating something deadly and unique to your brand and community. You’re also welcome to select an existing artwork, that we can then adapt the colour palette to align with your branding.
Can we see examples of how a standalone artwork is translated into a product-ready design?
Definitely! We’ve applied Indigenous artwork to just about anything you can imagine. Our team has experience translating stories onto everything from socks, scarves, and shirts to hats and full-scale building wraps.
logistics, storage & shipping
Do you deliver furniture and large-scale items outside of metropolitan areas?
It depends on what you’re looking for and where your order needs to go. Reach out to our team to see if we can deliver to your specific location. For metro locations, we also provide assembly and installation services which can be included in your initial quote to keep things simple.
Do you provide assembly and installation?
We do! This service is available for all metro locations. There’s an additional fee, but we’ll bake that into your quote so the final invoice matches everything you expected.
Can you handle the individual packing and distribution of uniforms?
You won’t find any messy spreadsheets here. We can pick, pack and individually label uniforms for every employee. We’ll bring everything into our warehouse, sort it into individual sizes, bag it, label it and deliver it directly to your team members.
Can I track my shipping and project updates?
Of course. If you are using our B2B portal, you will have access to a consolidated view of your previous and current orders. This includes the real-time order status, shipping carrier and tracking ID. For all other projects, your account manager will provide regular updates so you are always in the loop.
What happens if I’m regional or interstate and want to see a product?
While we welcome visitors to our showroom on Whadjuk Nyungar Boodja, we know that isn't always possible. If you’re regional or interstate, reach out to us to discuss shipping samples to your location so you can experience the quality firsthand before placing a bulk order.
How does shipping work for online company stores?
If you purchase stocked or pre-produced items, they will usually be sent within 2 business days. If you are purchasing made to order products, these typically take 2 to 4 weeks while custom creations take a little longer. We will walk you through the entire process and keep you updated every step of the way.
custom company stores
What exactly is an online company store?
It’s a digital platform that simplifies and streamlines your next procurement process. Employees, partners and customers can order your branded merch through your store, with customisation options included.
How do we set up an online store?
Reach out to our team to yarn about what your company needs. We will then set you up with a custom company store and B2B portal, providing you and your team with a centralised and personalised dashboard to manage every order from end-to-end.
Who pays for the goods?
You’re in control of the payment process. Whether your company wants to pay up front, receive invoices and pay partially, or have your employees pay directly, we can set up your store to suit. Our stores accept all major credit and debit cards, plus coupon codes.
Is there a minimum order requirement?
Minimum order requirements will depend on how your store is set up. For pre-orders, we can collect all the orders over a set time to help reach the total amount needed. If you’re stocking products upfront, some items might have a minimum order to get started, but we’ll make sure your store clearly displays the required number.
Do we get a better rate if we order in bulk?
You sure do. Because of how we source our products the price usually drops as the quantity increases. We will provide a clear breakdown of the costs for you, so you can see exactly how much you save on larger orders.
Can we add the store link to our intranet?
Of course. Your online company can be shared through a direct URL or embedded into your intranet or website using an iframe for a seamless experience.
What if we have tech issues with the store?
If you run into any issues, just get in touch and we will sort it out for you straight away. We handle the technical side so you don’t have to worry about it.
Is the storefront easy to use?
Yes, its user-friendly design ensures its intuitive and simple for anyone to navigate.
Who controls what is in the storefront?
You do! You will always remain in control of the pricing display, customisation options and products, ensuring the right items end up in your team's hands.
company store account & buyer portal
How do I apply for a Mardaa account?
Just head over to our contact page and fill out the form. A team member will get back to you within 24 hours. Once we understand your procurement needs, we will set up your Company Administrator Account.
Who handles the approval of my company account?
The Company Administrator Account has the highest level of permissions with full control to designate responsibilities for the Superadmin, Senior and Junior Buyer accounts. This is fully customisable, meaning the Company Administrator can select who the approvals will go through.
Can Mardaa integrate with our procurement system using PunchOut.
Yes! We can integrate our B2B portal with your existing procurement system using PunchOut. Your team can browse and shop our product range directly through your internal system, streamlining the ordering and approval process.
Can I import existing delivery addresses and user lists in bulk?
Yes! You can import bulk users and addresses via CSV. Our team are always happy to jump in to assist if you run into any issues with account setup.
We’re a large company with lots of employees. Can our company account be rolled out to all of our employees?
Yes! We can bulk import your team via CSV so everyone has their own login. You can fully customise permissions and can request users submit their items for approval with either a Senior Buyer or Company Administrator before the order is placed.
What is the difference between an admin, a senior buyer, and a junior buyer?
Admins: Have full control over the account including payment methods, user roles and company settings. They also can create bespoke roles with customised permissions. This way you can make sure the right people have access to the capabilities they need, while maintaining privacy and oversight of the things that aren’t relevant to their role.
Senior Buyers: Can create, edit and submit orders, as well as approve purchase requests from other accounts including Junior Buyers. The Admin controls their capabilities, including their ability to manage company details, account figuration, billing, shipping and user access.
Junior Buyers: Can build shopping lists and carts but cannot checkout without approval from a Senior Buyer or admin. You can add this function, or remove it depending on your company needs.
Senior Buyers: Can create, edit and submit orders, as well as approve purchase requests from other accounts including Junior Buyers. The Admin controls their capabilities, including their ability to manage company details, account figuration, billing, shipping and user access.
Junior Buyers: Can build shopping lists and carts but cannot checkout without approval from a Senior Buyer or admin. You can add this function, or remove it depending on your company needs.
How do I make sure I see my specific pricing?
When you set up your account, you will be directed to set things up the way you want it. Our team will be there to guide you to ensure set up is done correctly, so you and your team are provided with your specific pricing.
How can I easily repeat previous orders?
You can easily repeat previous orders through the Buyer Portal. There is a Reorder Functionality that enables customers to quickly repeat past purchases in just one click.
Can I save a cart for a future procurement project?
Definitely. You will find this in the Buyer Portal under Saved Carts. Admins and team members with permissions to create orders can build and save carts for future use, simplifying and streamlining procurement workflows.
Can I track project updates and shipping in the portal?
Of course. You will find this on your Personalised Dashboard under My Orders. Here, you will have access to a consolidated view of a customer’s previous and current orders, including order number, date, product details, real-time order status, shipping carrier and tracking ID.
What is the ‘Sales Masquerade’ and how does it help my team?
The Sales Masquerade function allows our team to jump in to see what your team members are seeing. If you’re experiencing issues, we can see exactly what’s going on to fix it. This also allows us to jump in and place orders for you with your permission.
Can I see if a Mardaa team member accesses my account?
The Sales Masquerade capability is fully transparent. If a Mardaa team member logs in, it will be logged within the system. From there, all movements are also saved. You’ll always have total oversight and control of your account.
Can Mardaa staff place orders on my behalf if I am out of the office?
Yes! With permission, we can use the Sales Masquerade capability to place and approve orders for you. If you’re half way through an order and run out of time, you can just call us up and we can finish your order for you.
Are there training modules available to help my team learn the portal?
Of course. We will provide you with in-depth training modules, breaking down the entire setup process. Your training modules will help your team members navigate the Dashboard with ease, so they can order and receive their items seamlessly.
What payment methods can I use for my company orders?
When you set up your account, you will be able to select the payment methods approved by your company. These include payment via bank deposit, manual payment, store credit, PO. gift card, authorise net and company credit. If you can’t see your preferred payment method, reach out to the team, and we’ll see what we can do.
Can I set a default payment method for my team?
Yes! In the Admin Dashboard, you will be able to select your preferred payment method/s.
